Enhancing Trust through IT Risk Management to achieve e-Government Success

E-Government is the infrastructure that governments create to transform the way for complete missions (Reffat, 2003). However, e-Government in Thailand is still ineffective and inefficient in present. We are interested to study in field of e-Government Success in Thailand. Risk has become an important issue both government and industry (White, 1995; Woods, 2009). In addition, an increasing number of hazards and failures accompany with the advances in technology. Therefore, IT risk management is one of the important issues confronted with information systems. The trust is reviewed as an essential concern of a relationship when uncertainty or risk (Mayer, Davis and Schoorman, 1999 and Pavlou, 2001). The paper addresses the challenges that need to be taken into account to lower the IT Risk Management. An integrated trust to developing e-Government successful is introduced including Individual based Trust and Institutional based Trust

Enhancing Trust through IT Risk Management to Achieve E-Government Success

E-government is a concept which requires management in order to implement successfully. This research presents the factors of IT risk management and level of trust for e-government success. It aims to examine the components of IT risk management and their impacts on creating integrated trust. In addition, the relationships of the integrated trust to e-government success are tested. A survey was conducted with Thai government officers. There are five IT risk management factors which are IT infrastructure risk, economic risk, legal and regulation risk, change management risk and performance risk. Integrated trust includes individual based trust and institutional based trust